Collection Analyst – Accounts Receivable

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Collections & Cash Management

• Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables.
• Follow up with customers via email and phone to secure payments and resolve overdue balances.
• Negotiate payment commitments and monitor adherence to agreed payment plans.
• Support achievement of monthly cash collection and working capital targets.

Dispute Resolution

• Investigate customer disputes, deductions, and invoice discrepancies.
• Partner with internal stakeholders to facilitate timely dispute resolution.
• Monitor open disputes and drive closure within established timelines.

Stakeholder Collaboration

• Work closely with Sales, Customer Service, Logistics, and Finance teams to resolve customer issues.
• Escalate critical collection matters when necessary.
• Build and maintain positive customer relationships while ensuring compliance with company policies.

Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 1 year of experience in Accounts Receivable, Collections, Credit Management, or Finance Operations.

Skills & Competencies

• Strong understanding of Accounts Receivable and collection processes.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and financial reporting tools.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with a results-driven mindset.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.