Payroll Support Officer

JOB.TITLE Clerk Grade: 3/4 Salary Range: Base salary starting at $84,659 - $92,701 plus superannuation Employment Type: Multiple Full-Time, Ongoing work Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: 22 September 2026 [10:59am] Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the office after this training period. Flexible working options available About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. What you will do Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements. Provide quality customer service, internally in the department and externally to customers and stakeholders Manage day to day workloads to ensure completion of tasks within agreed timeframes Assist seniors and team leaders with complex requests as directed About You The successful candidate must demonstrate strong capabilities in: Previous experience working in a large payroll team An understanding of Government awards A strong attention to detail Good communication skills, both written and verbal Experience using MS Office products Previous experience using SAP and ServiceNow What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements