Production Specialist at Sonoma Consulting Inc.

About The Role

Shift work - on call prepared to receive (SAlesForce - CRM) tickets from NOC or Support (Applications, support issues, customer questions)
Cases, escalation from NOC, support team communication, Interrupt driven env, multi-task, organized, Research driven
Prioritization and organize work.
Troubleshooting 10% maintenance (procedure base)
2 Shifts start times: 12pm - 9pm (focus) or 9am or 10am - 6pm - 7pm to coordinate with Israel team (Flexible to interchange shifts)cover hours when Israel team. Usual issues end at 9am. After 9pm Israel team can cover.

We are currently seeking a Production Specialist to join our team based out of our Alpharetta office.

What You Will Own?

Managing and supporting the various in-house developed services, network layers, infrastructure layers as Win/Linux OS systems, Web applications and different Databases (Oracle, MySql, Couchbase and more).
The Production Specialist team provides advanced technical troubleshooting and analysis, responds to escalations from our Production Network Operations Center (NOC) regarding service and infrastructure issues, ensuring fast restoration of interrupted or degraded service while providing high quality customer satisfaction and service to the company.
Work closely with Production NOC team
Work in a global Production environment with offshore teams - Production, R&D, Product
Act quickly in order to resolve service affecting incidents
Investigate and troubleshoot Production issues on all system layer and provide Root Cause Analysis
Learn new products and services and be able to operate and maintain it
Escalate issues to R&D and other Production teams
Work closely with support Tier3 in investigating customer complaints
Instruct smarthands, working on our Data Center, remotely over the phone

What You Need for Success?

Experience in WIN, LINUX based Operating systems - Must.
Knowledge and experience with web and application tiers (Nginx, Tomcat, Apache) - Must.
Knowledge of some or all of our toolset: Zabbix, Jenkins, vagrant, VMWare, Active Directory, iptables, tinc, PfSense - Must
Expertise with Chef/Puppet configuration management, and extensive automation responsibilities - Must
2-3 years’ experience in advanced support of web/internet applications, preferred SaaS Company. - Must
BS or above in Computer Science or equivalent education-experience - Must
Knowledge and experience with data networking at the LAN and WAN levels, including switches, routers, firewalls - Advantage
Knowledge and experience with DB and SQL queries - Advantage
Scripting expertise with Python / Ruby / Shell - Advantage

Highly motivated individual, with a positive & proactive attitude
Fast learner with self-learning capabilities
Versatility, flexibility, and a willingness to work within a constantly changing environment with enthusiasm
Excellent written and verbal communication skills
Ability to work under pressure
Team player
Strong understanding and proven experience in Internet and web applications

Other Requirements (Travel, Matrix reporting, Evening shift, Overtime, etc.).