VP of Technical Support permanent position

Type: Permanent

Job Description

• client is recognized as the world’s pioneer in power tool safety
• technology. A recipient of numerous awards for safety and innovation,
• client introduced its first table saw to the commercial and hobbyist
• markets in 2005. Within just a few years, client was the leading
• manufacturer of table saws for those markets. Since 2005 client safety
• technology has saved thousands of users from serious table saw injuries,
• many of which would have been devastating, life-changing injuries on
• ordinary table saws. Client is now poised to accelerate its rapid growth as
• it launches its first portable table saw to the consumer and professional
• market.
• Since its inception, client has been recognized as providing unrivaled
• product and technical support to its dealers and customers, both in the US
• and abroad. With its recent expansion into the consumer market, client
• seeks to grow and develop its product and technical support capabilities to
• serve this new market.
• Client is seeking an experienced leader to develop the strategic direction
• and manage the resources and activities necessary to ensure
• maintains and grows its reputation for outstanding customer satisfaction.

Job requirement

• Develop and execute strategies on a product-by-product basis to

• provide product and technical support for both warranty and non-warranty
• products.

• Hire, train, and manage a team of technical support personnel to

provide rapid and effective dealer and customer support.

• Identify and manage third-party resources for on-site technical

service.

• Design and implement processes to ensure efficient and successful

problem resolution and case management.

• Formulate and perform quality control assessments on all product and

technical support activities.

• Track and analyze support issues and costs to develop solutions for

improving customer experiences and reducing warranty costs.

REQUIRED QUALIFICATION

• Bachelor’s Degree or higher in business, engineering or related

field, or an equivalent combination of education and work experience.

• Minimum of ten years of customer support experience, including at

least five years of management experience.

• Ability to develop a strategic vision for customer service and

communicate that vision to inspire employees and influence business leaders.

• Strong leadership and motivational skills.
• Excellent written and verbal skills.

REQUIRED QUALIFICATION

• Bachelor’s Degree or higher in business, engineering or related

field, or an equivalent combination of education and work experience.

• Minimum of ten years of customer support experience, including at

least five years of management experience.

• Ability to develop a strategic vision for customer service and

communicate that vision to inspire employees and influence business leaders.

• Strong leadership and motivational skills.
• Excellent written and verbal skills.

• Please help pass along to colleagues or associates below position who are looking for new role if you are not available.
• Should someone need more information I can be reached at narendraAT mitresourceDOTcom
• Thank you for your time.