Customer Success Manager

Join HealthJoy, a leading health benefits platform, as a Customer Success Manager. In this role, you will manage a designated book of business, drive customer retention and growth, and lead the end-to-end renewal and expansion sales process. You will build strong relationships with customers, act as the primary point of contact for escalations, and leverage data to provide thought leadership. This is a remote position with travel required approximately 15-20% of the time.

• Gérer de manière autonome un portefeuille de clients clés, en veillant à l'adoption des produits, à l'utilisation, à la rétention des revenus et à la santé globale des clients.
• Diriger le processus de renouvellement et d'expansion des ventes de bout en bout, en identifiant, en négociant et en concluant des opportunités de vente incitative.
• Établir des relations consultatives solides à tous les niveaux d'une organisation cliente, en agissant en tant que principal point de contact pour les stratégies d'optimisation.
• Demonstrated success managing customer retention and account growth within a book of business, or related experience negotiating contracts that would demonstrate proficiency managing commercial negotiations with limited oversight
• Willingness to travel approximately 15-20% to support client book of business, as well as at a minimum quarterly to Chicago headquarters for internal team meetings as needed. We encourage local team members to come into the office on Wednesdays for shared work and collaboration time
• Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes
• Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner
• Commercial Acumen: Proven ability to navigate a sales process, including overcoming objections, managing procurement/legal hurdles, and a "hunter" mindset for identifying expansion opportunities within a "farmer" role
• Benefits experience required. Experience working in benefits technology, health insurance or wellness technology is a great background for this role!
• Minimum 4-5 years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor
• Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation