Collections Administrator (B2B)

Join our team as a Collections Administrator (B2B) and support our EMEA-based customers in resolving payment issues and maintaining an effective credit control process. You will collaborate with various internal teams and external customers, prioritize delinquent accounts, and prepare reports on collection activities. The ideal candidate will have strong communication, collaboration, critical thinking, decision-making, and problem-solving skills, along with a minimum of 3+ years of related B2B collections experience. Fluency in English is required, and proficiency in French and/or Spanish is preferred.

• Effectuer une variété de fonctions de crédit et de recouvrement pour les comptes clients B2B, en fournissant une communication axée sur le service client pour résoudre les retards de paiement, les litiges et les problèmes de compte.
• Coordonner et communiquer clairement avec les clients externes et les partenaires internes, y compris les ventes, la facturation, les comptes clients et les opérations, pour résoudre les problèmes de paiement.
• Examiner et surveiller les comptes débiteurs ouverts, en priorisant les comptes en souffrance et en prenant les mesures appropriées pour garantir un paiement rapide.

• Adaptable and flexible with a positive attitude in a fast-paced, changing work environment
• Proven ability to multitask in a time-sensitive and deadline-driven work environment
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Self-motivated and proactive, with a strong understanding of customer service levels and a daily focus on achieving them
• Ability to preserve a high level of confidentiality
• Demonstrates a strong work ethic, sound judgment, and attention to detail
• Excellent interpersonal, written, and verbal communication skills
• Demonstrates service orientation with a desire to exceed customer service expectations
• Understanding of exchange rates, currency conversions, and how they impact account balances
• Ability to collaborate effectively within a team environment and across departments
• Intermediate Excel proficiency
• University degree from a recognised educational institution or equivalent experience
• Fluency in English, both written and spoken, is required
• Excellent customer service skills and ability to build relationships with internal and external customers
• Minimum of 3+ years of related B2B collections experience
• Ability to communicate professionally with external and internal customers via email, phone, and online channels
• Excellent organization skills and strong attention to detail
• French and/or Spanish fluency preferred
• Experience supporting customers across different EMEA regions
• Software industry experience, particularly within a global organization
• Salesforce, SharePoint, and GetPaid experience