Senior Solutions Support Engineer

Join our global team as a Senior Solutions Support Engineer, where you will provide expert-level technical support for the Wiz cloud-native security platform. You will investigate complex issues across cloud infrastructure, workload protection, vulnerability management, and runtime defense, working with AWS, Azure, and GCP environments. This role combines deep technical troubleshooting with a focus on AI-driven automation to improve support operations and resolution quality. You will also participate in an on-call rotation for after-hours support coverage.

• Investigate and resolve complex technical issues related to cloud security posture management, vulnerability scanning, threat detection, and container security.
• Design and implement automation solutions that leverage AI-driven tooling to improve support operations and enhance resolution quality.
• Participate in on-call rotation for after-hours support coverage, ensuring timely resolution of customer issues.
• 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks, and security posture assessment
• Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows
• 2+ years working with cloud platforms (AWS, Azure, GCP) - including IAM, networking (VPCs, security groups, firewalls), and core compute/storage services
• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• Proficiency with command-line tools and Linux operating system environments
• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Experience with GraphQL or REST API debugging and integration
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira, or Zendesk in a support engineering context