Director of People Operations

Join Shield AI as the Director of People Operations, where you'll lead and evolve our People Operations function as we continue to scale. You'll shape the employee experience by building efficient, technology-enabled, and AI-powered processes that support every stage of the employee lifecycle. This role requires a balance of strategic transformation and hands-on operational leadership, partnering closely with various departments to create a high-performing, scalable People organization.

• Definir y ejecutar una visión unificada de Operaciones de Personas, un modelo operativo y una hoja de ruta a largo plazo que abarque la contratación, la incorporación y las operaciones del ciclo de vida del empleado.
• Liderar y escalar una función de Operaciones de Personas en rápido crecimiento a través de liderazgo directo, con plena responsabilidad por el rendimiento del equipo, la calidad del servicio y los resultados.
• Transformar las Operaciones de Personas en un modelo de soporte habilitado por IA y de autoservicio, diseñar e implementar la arquitectura de entrega de servicios, incluida la automatización y los canales de soporte digital.
• Experience designing and scaling shared services and service delivery models
• 7+ years leading People Operations or HR Shared Services teams
• 15+ years of progressive HR or People Operations experience in complex or high-growth environments
• Bachelor’s degree in Human Resources, Business Administration, or related field
• Experience partnering with HRIS and enterprise technology teams
• Strong leadership, communication, and stakeholder management skills
• Demonstrated success with KPIs, SLAs, and operational reporting
• Proven track record of operational transformation, including automation and AI-enabled solutions
• Strong expertise in employee lifecycle operations, compliance, and data governance
• Experience in technology, aerospace, defense, or high-growth industries
• Knowledge of Lean, Six Sigma, Agile, or ITIL methodologies
• Master’s degree or MBA in a related field
• Experience building AI-enabled service models and knowledge management systems
• Experience with UKG, Ashby and Jira
• Background in service management, digital transformation, or operational excellence
• Experience supporting multi-state or global workforce operations
• Relevant certifications (e.g., SHRM-SCP, SPHR, PMP, Lean Six Sigma, ITIL)