Customer Success Manager

Join Red Points as a Customer Success Manager, where you will be responsible for providing exceptional customer experiences, maintaining a low churn rate, and driving business outcomes for our Enterprise and Mid-Market clients. You will manage a portfolio of clients, work cross-teams to boost client results, and hold regular meetings to keep clients informed on initiatives and product launches. This role offers a range of benefits, including free private health insurance, team building activities, reduced working hours, and a subsidized gym membership.

• Gestionar una cartera de clientes, mantener una comunicación constante y realizar reuniones regulares para asegurar su satisfacción.
• Identificar áreas de mejora en los indicadores clave de rendimiento (KPI) de los clientes y ejecutar acciones para mejorar esos indicadores.
• Colaborar con equipos internos para impulsar los resultados de los clientes y mantenerlos informados sobre iniciativas y lanzamientos de productos.
• A team player with a positive attitude, strong interpersonal skills, and the ability to multitask
• Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points
• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points
• Fluency in English is required; knowledge of an additional EU language is a plus
• Organized and able to work with a healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, can ensure that important but non-urgent matters are given sufficient priority
• Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease
• Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers
• Impeccable at engaging with customers in a defined cadence and have quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals
• Ability to adapt and explain concepts for audiences of various perception levels