Director of Renewals

Join Abnormal AI as the Director of Renewals, where you will lead the global renewals function and own revenue retention across our multi-product behavioral security platform. You will define the renewal strategy, manage the full renewal lifecycle, drive a data-driven renewal process, and partner with Customer Success and Sales to identify expansion opportunities. With over 10 years of experience in renewals or account management within a B2B SaaS environment, you will have a proven track record of improving retention and forecast accuracy.

• Own the strategy, performance, and operating model for the global renewals function, ensuring revenue retention across Abnormal's multi-product behavioral security platform.
• Lead, mentor, and develop a high-performing team of Renewal Managers/Specialists, setting clear goals and KPIs for renewal bookings, gross renewal retention, Upsell, and forecast accuracy.
• Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, and report on renewal metrics (retention rates, forecast variance, etc.).
• 10+ years of experience in renewals, post-sales, or account management within a B2B SaaS environment; preferably with 4+ years managing direct reports
• Proven track of owning gross retention as a top-line commitment at scale, with demonstrable improvement in retention and forecast accuracy across a full function
• Strategic thinker who can improve and scale processes in a dynamic, high-growth environment
• Executive presence and influence: able to shape strategy with C-level internal peers and lead the highest-stakes customer negotiations
• Experience building or substantially maturing a renewals function: motion design, segmentation, playbooks, tooling, and the operating cadence behind them
• Experience building and operationalizing AI tools to improve renewals and post sales processes
• Strong communication and leadership skills with the ability to develop, motivate and retain a team
• Strong quantitative and operational judgment: fluent in the forecasting models, retention economics, and systems (Salesforce, Gainsight) that run a modern renewals org
• Exposure to international renewal / multi-regional contract management
• Experience working in a high-volume renewal environment or managing large renewal books
• Experience in email security, cybersecurity, or other highly regulated SaaS industries