Senior Agentic Experience Designer (Contractor)

Join Firsthand as a Senior Contract Agentic Experience Designer. In this role, you will optimize user engagement with AI-powered brand experiences across multiple campaigns. You will design end-to-end agent experiences, partner with Solutions Consulting, review performance data, and develop reusable interaction patterns. This is a contract-to-hire position with a flexible work model and a range of benefits.

• Translate campaign goals into intended user behaviors, experience strategies, and clear design hypotheses.
• Design end-to-end agent experiences, including composition, interaction patterns, content hierarchy, conversational flows, progression, and CTAs.
• Review behavioral and performance data to identify opportunities for iteration and optimization.
• Experience developing design hypotheses and using quantitative signals to evaluate and improve experiences
• Experience with conversational interfaces, AI products, agent experiences, or emerging interaction models is highly valuable
• Comfort interpreting performance data and translating insights into concrete design changes
• Strong interaction design skills across flows, states, progression, hierarchy, and calls to action
• Significant experience designing digital experiences where engagement, behavior, or conversion is a core measure of success
• Strong understanding of behavioral or growth-oriented UX and how design decisions influence user action
• Your background may resemble a Growth Designer, Interaction Designer, Conversational Designer, or performance-oriented Product Designer more than a conventional visual designer
• Ability to design creatively within existing product and technical constraints
• Strong cross-functional collaboration skills across technical, product, analytics, and client-facing teams