Senior Customer Success Manager

Join Amplemarket as a Senior Customer Success Manager, where you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of our platform. You will manage a portfolio of customer accounts, lead the onboarding process, track key metrics, identify expansion opportunities, and advocate for product improvements. Enjoy benefits such as stock options, remote work flexibility, health insurance support, and an annual learning budget.

• Gérer un portefeuille de comptes clients, établir des relations solides et durables avec les parties prenantes externes.
• Agir en tant que conseiller de confiance, guider les clients tout au long de leur parcours avec Amplemarket, de l'intégration au renouvellement.
• Identifier les opportunités d'expansion et gérer les initiatives de vente incitative, tout en surveillant proactivement la santé des comptes.
• Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment
• Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams
• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
• Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors
• Solid project management experience to ensure smooth customer onboarding and ongoing success
• A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
• Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively
• Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers
• Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
• A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
• Previous experience in sales
• Previous experience in marketing (Growth/Performance)
• Experience working in a high-growth startup environment
• Knowledge of the outbound sales industry, trends and solutions in the market
• Familiarity with remote-first work practices