Head of Partner Success

Join Cadmus, a leading EdTech company, as the Head of Partner Success. In this build role, you will lead the customer success function, focusing on operational rigor, team depth, and senior institutional presence. You will report to the CRO and work closely with the CEO on key relationships. Your first-year goals include achieving high net revenue retention, building a strong customer success team, establishing senior institutional relationships, and creating a trusted operational infrastructure.

• Construire et diriger la fonction de réussite des partenaires, en établissant des relations solides avec les institutions.
• Développer une équipe de réussite client qui opère avec une fluidité institutionnelle et un rigueur commerciale, en reflétant les normes de Cadmus.
• Assurer la rétention des revenus nets au Royaume-Uni, en utilisant des résultats démontrables pour justifier les renouvellements et les expansions.

• Mission before ego. You care what your customers achieve, not what your metrics say. When something is not working, you say so and fix it
• Executive presence — credible and comfortable with senior academic and professional services leaders over a long time horizon
• You bring a capability, a network, or a way of leading a CS function that raises the bar for what Cadmus can do in this market
• 6+ years in customer success or account management, with at least 2 in a leadership role — ideally in EdTech or SaaS with institutional buyers
• A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice
• You are genuinely obsessed with teaching and learning — as the lens through which you evaluate whether an institution is actually succeeding, not as a talking point
• You are in it for the long game. You build relationships and make team decisions that compound over years
• Genuine fluency in higher education — governance, decision-making, and the stakeholders who drive institutional change