Support Engineer

Join our team as a Support Engineer, where you will provide technical support for our entire workforce, manage SaaS administration, maintain in-office hardware, streamline IT operations, collaborate with internal teams, and ensure a secure digital environment. Enjoy a comprehensive health plan, 401K retirement plan, generous vacation and holiday time, mental health resources, and stock options.

• Provide technical support for the workforce across ChromeOS and MacOS environments.
• Learn the administration and maintenance of core tools including Google Workspace, Jamf, Slack, and Atlassian.
• Help streamline IT operations and solutions and maintain knowledge base articles.

• Problem-Solver & Adaptable: You possess the skills to diagnose issues while balancing multiple priorities in a fast-paced, evolving environment
• A "People Person" First: You genuinely enjoy helping others, take pride in working collaboratively, and possess the patience to communicate effectively with non-technical staff
• Detail-Oriented & Empathetic: You recognize that a technical hurdles is a barrier to a teammate's success and treat every ticket with a high level of urgency and care
• Member Experience Mindset: Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools
• Use-Centric Approach: A proven ability to put yourself in the shoes of the person you are supporting to provide a seamless, high-quality experience