Account Manager

Join AirDNA as an Account Manager, where you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long-term relationships, drive customer satisfaction, and mitigate churn risks.

• Retaining revenue and identifying upsell opportunities within the customer base.
• Onboarding new customers and ensuring they are engaged and satisfied with the product.
• Managing renewals and upsells proactively, and taking steps to mitigate churn risks.

• Ability to act as a strategic advisor by understanding customer goals and staying informed about industry trends and challenges, sharing insights, and proactively guiding accounts toward long-term success
• Ability to problem-solve quickly and efficiently, addressing customer inquiries and troubleshooting issues
• Highly organized and detail-oriented, with a sense of accountability and the ability to prioritize high-impact activities that drive revenue and customer value
• Comfortable with data: experience in or an eagerness to learn how to interpret and explain data to support customer decisions, and deliver meaningful value throughout a partnership with a customer
• Strong communication skills, both written and verbal, with the ability to build rapport and trust
• 2+ years of experience in SaaS or B2B environments. Account Management experience is a plus, but not required
• Proactive mindset with strong ownership of customer health, identifying high-risk accounts early and taking steps to support retention
• Willingness to continuously learn and stay informed about industry trends and customer challenges
• Full proficiency in English (native or fluent), both verbal and written
• Strong commercial mindset and interest in sales, with the ability to learn quickly how to manage renewals, identify upsell opportunities, and handle customer objections effectively