Client Delivery Director

Join BetterUp as a Client Delivery Director, where you'll lead the post-sale strategy and execution for our largest clients. You'll manage the end-to-end delivery of the BetterUp platform, establish strong client relationships, and drive continuous improvement. This role requires extensive experience in software and service delivery, strong program management skills, and the ability to influence and build relationships with executive-level clients.

• Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to clients, ensuring that business needs and requirements are clearly understood.
• Establish and maintain strong relationships with clients post-sale, acting as the primary point of contact for all client service delivery needs.
• Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization, and customer experience, implementing strategies for continuous improvement.

• Ability to look around corner / uncover early indicators of risk to drive proactive remediation
• Influencing / working cross functionally (independently navigate well through an org)
• Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
• Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
• 10+ years of software and/or service delivery experience (execution and/or leadership)
• Strong program/project management skills (scrum/agile a plus)
• Minimum 20% travel required (client onsite travel)
• 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
• We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work
• We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply