Technical Support Intern

Join Flowbox as a Technical Support Intern and gain hands-on experience in the intersection of customers, product, and engineering. You will assist the Technical Support team in diagnosing issues, investigating technical behaviors, and documenting findings. This internship offers exposure to major e-commerce platforms, practical debugging, and insights into how a SaaS product operates in real customer environments. Enjoy benefits such as free snacks and drinks, fun activities, and continuous skill development in HTML, CSS, and JavaScript.

• Assister l'équipe de support technique en diagnostiquant les problèmes, en enquêtant sur les comportements techniques et en documentant les résultats.
• Participer à la gestion des questions techniques des équipes internes, principalement Customer Success et Technical Support.
• Contribuer à la documentation des bogues et fournir des informations structurées à l'équipe d'ingénierie.
• Enjoy problem-solving and understanding how things work
• Be structured, organised, and curious
• Be eager to learn and comfortable asking questions
• Have basic exposure to HTML, CSS, and JavaScript (academic or self-taught is fine)
• Communicate clearly in English, both written and spoken
• This is an internship or entry-level role. Prior professional experience is not required
• Be comfortable explaining technical topics in a clear, simple way
• This role involves frequent interaction with internal teams, so good communication skills and a collaborative mindset are essential
• Be familiar with browser DevTools or willing to learn quickly