Senior Analyst (Customer Experience Analytics)

Join Snowflake, a fast-growing company in the data analytics and AI space. As a Senior Analyst in Customer Experience Analytics, you will play a key role in shaping how Snowflake measures and improves the post-sale customer experience. You will conduct deep-dive analyses, partner with various teams, and leverage AI-driven interfaces to enable self-service analytics. This position offers comprehensive benefits, including health insurance, retirement plans, and generous time-off policies.

• Be a Trusted Analytics Partner to CXE Leadership: Work closely with Support and Services Delivery leaders to provide the data and insights that drive operational decisions.
• Deliver Insights That Drive Action: Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency that CXE leadership can act on immediately.
• Connect the Dots Across Teams: Partner with Support Engineering, Services Delivery, Operations, and Finance to ensure CX analytics are grounded in a holistic view of the post-sale customer experience.

• Strong track record of translating complex analyses into clear, actionable narratives for non-technical audiences
• Experience with dbt for data modeling and transformation
• Strong SQL skills (Snowflake preferred) and proficiency in Python
• Comfort working in a team that experiments with new tooling as part of the job
• Proven ability to engage senior stakeholders - shaping problem definitions, not just answering questions
• Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field (or equivalent experience)
• Genuine interest in applying AI tools to analytical workflows - LLMs for classification, semantic models for self-service, or emerging Snowflake Cortex Code capabilities
• 4-6 years of experience in data analytics or applied data science
• Experience building user-facing analytics applications (BI tools, data apps or similar)