Collections Manager

Join 8am as a Collections Manager, where you'll oversee the entire collections and accounts receivable process. You'll lead a team of analysts and specialists, analyze delinquency trends, and implement AI tools to enhance efficiency. This role requires strong communication skills, experience in collections or accounts receivable, and a background in fintech or accounting. Enjoy a range of benefits, including medical, dental, and vision plans, mental health support, and professional development opportunities.

• Own the end-to-end collections and accounts receivable process, from daily recovery to strategy across customer and merchant segments.
• Lead and mentor a team of collections analysts and specialists, setting goals and tracking KPIs like aging, recovery rates, and service levels.
• Analyze delinquency trends and use the data to improve forecasting, cash flow, and operational efficiency.

• Strong grasp of collections processes, billing platforms, and financial compliance standards (SOC 1, SOX a plus)
• Clear communicator who can manage relationships and expectations across teams
• Bonus: SaaS, fintech, or payments experience, familiarity with processor platforms like TSYS or Adyen, and a Bachelor's in Finance or Accounting, or equivalent experience
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation
• Experience leading or mentoring a team
• Hands-on experience using AI tools to automate or optimize your workflows
• 5+ years in collections, accounts receivable, or related fintech or accounting roles, including managing high-volume receivables
• Sharp analytical and problem-solving skills, with advanced Excel or Google Sheets
• Experience with CRM or ERP systems like Salesforce and Workday