Customer Success Manager - Tech Touch

Join Front, a leading customer operations platform for B2B complexity. As a Growth Specialist, you'll drive product adoption and revenue growth by engaging with self-serve customers, identifying opportunities for enhanced product usage, and guiding accounts towards upgrading to higher-tier plans. This hybrid role requires a passion for understanding product intricacies, customer engagement, and strategic upselling.

• Develop a deep understanding of Front’s product suite and effectively communicate value to self-serve accounts.
• Proactively reach out to unmanaged self-serve accounts to identify usage patterns, pain points, and opportunities for enhanced product engagement.
• Implement strategies to convert trial users and engaged accounts to upgrade to higher-tier plans, driving revenue growth.