Customer Service Advisors (Mortgage & Loans, S1, Homes Direct, Servicing)

Join Santander, a global banking brand that is evolving into a technology-driven organization. As a Customer Service Advisor in our Homes Direct (Servicing) team, you will handle customer and third-party mortgage or loan queries, encourage digital service adoption, and build strong relationships with customers. This role offers a hybrid work environment and the opportunity to make a real difference in people's lives.

• Handling customer and third-party mortgage or loan queries and transactions over the phone, and potentially via Live Chat.
• Encouraging customers to embrace digital services, building strong relationships, and resolving queries at first point of contact.
• Ensuring all information is accurately captured and compliant with policies, while keeping customers and the bank safe.

• Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring
• The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The ability to thrive in a fast-paced environment, and adapt to change. (Preferred)
• A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
• Excellent attention to detail, ensuring policies and regulations and quality standards are followed. (Preferred)
• Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
• Excellent verbal and written communication skills (Required)