Staff Engineer (Site Reliability)

Join LearnUpon, a leading learning management system (LMS) provider, as a Staff Site Reliability Engineer. In this role, you will be a principal technical leader, driving the strategy for our core platform resilience and building an advanced observability function. You will also identify opportunities for infrastructure optimization, maintain resilient and scalable infrastructure, build self-service tools, and mentor junior talent. Enjoy a supportive work environment, excellent career progression, and a range of benefits including private health insurance and flexible working arrangements.

• Identifying opportunities to improve and scale infrastructure for performance, observability, maintainability, and cost.
• Leading efforts to build an observability function that incorporates application metrics, application transaction tracking, and event log management.
• Driving processes to maintain resilient, scalable, and cost-effective infrastructure while working with other Engineering teams.
• Experience deploying Microservice environments using containerisation technologies such as Kubernetes and Docker
• Experience building and supporting large-scale distributed systems that back a consumer app or website with associated requirements of performance, security, and disaster recovery
• 5+ years of cloud engineering experience, with at least 2 years of experience with AWS
• Experience with implementing IaC (e.g., CloudFormation, Terraform, etc.), automation tooling (e.g., Puppet, Ansible etc.), and CI/CD (e.g., Jenkins, Travis CI, GitLab, etc.)
• 7+ years of experience in a software or Ops role
• Ability to architect the design of SLO/SLI implementations that balance the needs of different teams
• Experience using AI tools to streamline tasks and improve efficiencies
• Experience designing and implementing Observability tech stacks, championing its benefits to Engineering teams, and managing the associated cost analysis of metrics gathering, effort, and tooling
• This opportunity requires a strategic thinker who can design cross-team SLO/SLI frameworks, navigate complex distributed system requirements, and mentor talent to ensure LearnUpon scales efficiently to support our ambitious global goals
• *If you don’t tick every box but believe this role is a mutually good fit, please don’t hesitate to apply. We’d love to hear from you
• Experience with database scaling would be a strong plus
• Certification in AWS, any PaaS, and/or related technologies