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Director, Global 360 Lead (East Coast)

ServiceNow · Hudson, United States

Imported listingfull-timeabout 2 months ago

About The Role

Join our team as the Director, Global 360 Lead. In this role, you will be the primary subject matter expert and global orchestrator for complex, cross-geography 360 deal strategy. You will anticipate customer needs, design and validate deal structures, and lead end-to-end strategy for cross-geography 360 opportunities. You will also maintain cross-business unit intelligence, proactively identify emerging deal patterns, and drive cross-functional alignment on multi-BU deal threads. This is a high-impact role that requires strong leadership, problem-solving, and decision-making abilities.

  • Lead the end-to-end strategy for complex 360 deals, anticipating customer needs and acting ahead of escalation to prevent deal stalls.
  • Serve as the primary subject matter expert for complex global deal structuring and construct design, engaging early on high-complexity transactions.
  • Drive cross-functional alignment on multi-business unit deal threads, proactively identifying emerging deal patterns and strategic opportunities globally.
  • Deep understanding of internal business functions (Finance, Legal, Product, Engineering) and their decision-making processes
  • Experience in large global organizations; proven ability to establish trust-based relationships across geographies and functions
  • Intrinsically curious about business model innovation and emerging technologies
  • Proven experience managing complex, cross-functional transactions with executive-level stakeholders across multiple business units and geographies
  • Demonstrated ability to build and maintain trust across matrixed organizations; experience influencing without direct authority
  • Growth mindset with commitment to continuous learning and improvement
  • Skilled at building trust and influence across matrixed, global organizations
  • 12+ years in Strategic Sales, GTM Strategy, Deal Strategy, or GTM Finance, ideally in SaaS or enterprise technology
  • Strategic thinker with a bias for execution and measurable outcomes
  • Comfortable operating in ambiguity and helping bring clarity to others
  • Experience designing deal structures, validating business cases, and managing deal economics at scale
  • Strong leadership, problem-solving, and decision-making abilities
  • Collaborative, proactive, and business outcome-focused
  • Strong communicator—able to synthesize and present complex issues clearly to C-level and operational stakeholders
  • Team player of unquestionable integrity, credibility, and character
  • Exceptional program management skills with the ability to manage multiple stakeholders, timelines, and priorities simultaneously
  • Analytical and structured, with a process-oriented mindset

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