AI Technical Architect

Join Miro as an AI Technical Architect, where you'll support strategic customers in designing and deploying AI solutions that enhance collaboration and drive business outcomes. You'll serve as a trusted advisor and technical lead on various AI use cases, guiding customers through onboarding and implementation. This role requires hands-on experience integrating AI into enterprise SaaS environments, excellent communication skills, and a strategic mindset.

• Lead customer discovery sessions to identify AI use cases, data sources, technical constraints, and automation opportunities.
• Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations.
• Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring.

• Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools
• 6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing responsibilities
• Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience
• Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
• Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus
• Strategic mindset with a bias toward experimentation, iteration, and learning
• Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT
• Strong familiarity with AI tooling and APIs (e.g. OpenAI, Hugging Face, Vertex AI), and knowledge of how to integrate these within customer workflows
• Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them
• Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks (e.g. AutoGPT, LangChain, RAG)