Enterprise Customer Success Manager

Join Nightfall AI as an Enterprise Customer Success Manager, where you will own strategic relationships with our largest customers and ensure they realize clear, measurable value from our AI-native data security platform. You will act as a trusted advisor to security, compliance, and engineering leaders, guiding them from onboarding through renewal and expansion. This high-ownership role offers competitive pay, equity, and a comprehensive benefits package.

• Gérer les relations stratégiques avec les clients, en veillant à ce qu'ils tirent une valeur mesurable de la plateforme de sécurité des données.
• Assurer le succès des clients tout au long de leur parcours, de l'intégration à l'adoption, en passant par la réalisation de la valeur, le renouvellement et l'expansion.
• Identifier et exécuter les opportunités d'expansion en partenariat avec l'équipe de vente, tout en surveillant proactivement la santé des clients.

• This role is ideal for someone who thrives in complex enterprise environments, can translate technical capabilities into business outcomes, and wants to help define how Customer Success scales at a high-growth security company
• 5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS
• Organized, proactive, and comfortable operating in a fast-moving startup
• Willingness to travel ~25% for customer meetings and onsite engagements
• Proven success owning renewals and expansion in complex enterprise environments
• Experience with security, compliance, or technical platforms strongly preferred
• Strong executive communication skills and ability to explain technical concepts clearly