Payroll Answer Bar Specialist

Description:
Tesla is seeking an experienced Payroll Answer Bar Specialist to join our Global Payroll Team. This role focuses on managing day-to-day employee and tax support activities across the U.S., Canada, and Mexico. Responsibilities include analyzing and resolving employee inquiries, ensuring compliance with payroll policies, delivering exceptional customer service, and collaborating with the Payroll Tax Team on tax-related issues, reconciliations, and adjustments. This position offers a unique opportunity to contribute to a passionate, mission-driven team in a high-growth technology environment, requiring innovative thinking to streamline processes and meet tight reporting deadlines.

Responsibilities:

Provide knowledgeable support to employees and payroll team on payroll-related inquiries
Offer backup processing and reporting assistance to the payroll team
Identify, research, and resolve technical issues in a timely manner
Respond professionally to ticketing systems, phone calls, emails, and employee requests regarding payroll systems
Assist with time and attendance inquiries as required
Interpret payroll policies and procedures for employees at all levels
Process manual tax adjustments and support tax reconciliations

Requirements:

CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) preferred
Minimum 2 years of recent hands-on U.S. multi-state payroll experience required; Canada/Mexico experience a plus
Knowledge of UKG Pro or professional HR systems strongly preferred
Proficiency in Microsoft Office required
Experience in a high-volume, multi-tasking work environment required
Strong interpersonal, organizational, oral, and written communication skills required
Detail-oriented with strong analytical skills and ability to work with minimal supervision

Compensation & Benefits:

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program