Delivery Supervisor

Description:
As a Delivery Supervisor, your mission is to educate, inspire, and skillfully guide potential Tesla customers through the digital landscape of vehicle exploration, configuration, and sales. In this role, your focus will be to craft a memorable customer experience by leading a team dedicated to mastering product knowledge, financing alternatives, trade-in processes, and seamless delivery.

Responsibilities:

Lead Delivery Vehicle Preparation Team consisting of Vehicle Specialists and Documentation
Assist in the planning, implementation, and follow-up of vehicle prep operational tasks and projects including but not limited to: vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

Requirements:

Bachelor’s degree or 2+ years equivalent experience, with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
Ability to develop collaborative relationships as a well-respected, trusted partner
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license required
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Compensation & Benefits:

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program