Customer Support Specialist

Description:
Tesla is looking for a Tesla Support Specialist to work onsite in Draper, UT on one of the most progressive vehicle brands in theworld. This position requires a high-level customer and employee interaction,so the ideal candidate will require a strong level of customer service skillsand experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintainsexcellent working relationships with Tesla Owners and various internaldepartments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles.Candidates will thrive in both an independent and team environment.
Training starts 7/6/26

Responsibilities:

Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Provide an exceptional experience to our customers on a day to day basis
Accurately record issues and data into CRM / Vehicle Support System

Requirements:

Minimum 2 years of relevant work experience

Excellent written and oral communications skills with exceptional customer service skills
Flexibility to work 8 hour shift during business hours (Hours of operation: 5 AM – 10 PM Mon-Sun)
Proficient with MS Windows, Office, and Outlook and ability to effectively navigate web browsers and multiple internal systems
Ability to follow oral and written instructions with attention to detail
Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals
Effectively handle multiple priorities, organize workload, and meet deadlines

Compensation & Benefits:

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program