Business/Functional Analyst at Deloittebe — Belgium

About The Role

Can’t wait to make an impact on the world?

You’re not alone. Join us in driving progress in the working world and beyond.

Your journey with us

As an experienced Customer Identity & Access Management (CIAM) functional analyst or ‘Strategist’, you help serve our clients, build our business, and guide our team members.

Your main role is to help our clients in assessing and planning the digital identity journey for their customers or citizens. As no other, you understand the client’s challenges that can be improved upon through digital identity.

You can passionately explain the potential benefits, capture requirements, and translate them to solution teams.

For example, you help clients by defining their vision, strategy, governance, and roadmap, based on known capabilities.

You build trust and engage actively with key client stakeholders, both at operational and executive level, for example through design workshops, inspiring customer journey descriptions, matching vendor demos, or sharing good experiences from your other work and clients.

Let's talk about you

Strong functional analysis skills related to digital transformation including experience with

Organising and leading client workshops at senior and operational level

Capturing client requirements, e.g., through captivating user journeys, and translating these to implementation teams

Analysis and modelling methodologies such as BPMN or UML

Familiarity with enterprise architecture frameworks such as TOGAF

Solid experience in digital identity and capabilities related to the identification and access management of external users, such as citizens, customers, or other external users (CIAM), incl. knowledge of and experience with:

Typical processes related to CIAM, including user onboarding, credential management, federated access, and consent management.

Good practices for authorization models for customers, such as claims-based access control or modern alternatives such as policy-based access (PBAC).

Designing and implementing organizational identity visions, strategies, and roadmaps

Devising IAM and security policies, target operating models, roles and responsibilities, including knowledge of related risk and regulatory requirements (e.g., ISO27k, NIS2, etc.).

European and global innovations in citizen or customer identity management, such as the European Digital Identity (EUDI) Wallet, decentralized identity, or related capabilities like zero-knowledge proofing.

Existing and upcoming use-cases for citizen and customer digital identity, such as Digital Travel Credentials, Mobile Drivers License, professional attestations, Identity Wallets for businesses, etc.

European and international standards for digital identity, proofing, and related processes, e.g., ETSI TS 119 461, ISO 29-series, and the eIDAS Regulation (1183/2024)

Knowledge of the CIAM vendor and solutions landscape at business level, depending on the capability (e.g., platform solutions such as Ping, and/or authentication solutions like Itsme)

Experience in working in or with government and public sector organisations, at national or international level (European Commission), in relation to digital identity.

You are open to work in an international environment and to travel if needed;

You have fluent language skills in Dutch and English.

Digital Privacy & Trust

is part of the Cyber team.

Who is Deloitte?

We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.

In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Be the true you!

We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.

Never stop growing!

Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

We practice what we preach!

As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and

unifying values