Onboarding / Security Engineer (WFH)

# Onboarding / Security Engineer (WFH)

> Prime System Solutions · Johannesburg, South Africa (Remote) · Full-time · Posted 2026-03-25

**Salary:** unknown currency 30,000–35,000

**Workplace:** remote

**Department:** Client

## Description

We are looking for **IT professionals** to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on **onboarding, security tool deployment, environment discovery, and documentation**, working closely with internal teams and client stakeholders. The ideal for candidates experienced in **MSP environments, security tools, and cloud/endpoint deployments**.

### **Key Responsibilities**

• Communicate regularly with **clients, onboarding teams, project managers, and internal stakeholders** to provide updates and recommendations
• Perform **environment discovery and assessments** using diagnostic tools; document findings and evaluate security, performance, and overall health
• Support the **transition to new managed services plans**, ensuring minimal disruption to business operations
• Deploy and configure **security and managed services tools**, including:
• Endpoint Detection & Response (EDR)
• SOC/SIEM solutions
• Web and DNS protection tools
• Microsoft 365 security tools
• Install and manage solutions such as:
• Backup and monitoring tools
• Microsoft Defender, Azure AD, and email security platforms
• RMM tools (e.g., Datto, Kaseya)
• PSA/helpdesk tools (e.g., ConnectWise)
• Create and update **technical documentation**, including:
• Workstation build checklists
• Employee onboarding/offboarding processes
• Participate in **handoff sessions** to ensure service desk readiness and ongoing client support
• Coordinate with **vendors and third-party providers** to resolve issues and ensure system compatibility
• Manage **service and project tickets**, ensuring timely updates and resolution
• Collaborate with teams to ensure **smooth IT transitions and secure environments**

## Requirements

• Strong **English** **communication skills** (written and verbal)
• Excellent **time management and organizational skills**
• Ability to **multitask in fast-paced environments**
• Strong **problem-solving mindset** and attention to detail
• Team-oriented with the ability to collaborate across functions

**Technical Skills:**

• Strong knowledge of **Microsoft 365 services**
• Basic to intermediate knowledge of:
• Active Directory & Group Policy
• DNS and networking fundamentals
• Experience with:
• **RMM tools** (Datto, Kaseya)
• **PSA tools** (ConnectWise)
• Email security (Microsoft Defender, Mimecast)
• Understanding of **endpoint, network, and security technologies**

### **Experience Required**

• At least **1 year of experience in an MSP environment**
• Hands-on experience deploying:
• EDR, SIEM, MFA, MDM, antivirus, and access control solutions
• Experience with **virtualization and cloud platforms**:
• VMware, Hyper-V, AWS, or Azure
• Familiarity with:
• Microsoft Defender (email protection)
• RMM tools (Kaseya VSA, Datto RMM)

**Nice to Have:**

• Experience with:
• Dark web monitoring tools
• MFA solutions (Microsoft, DUO)
• Web/DNS protection tools (e.g., Cisco Umbrella)
• EDR solutions (e.g., SentinelOne)

## Benefits

• **Work From Home (WFH)** setup
• Opportunity to gain **global exposure** working with international clients
• Strong focus on **career growth and professional development**

## Apply
[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/9E0EB464AA/apply)
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