Reservation Agent

Job Summary

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• Handle incoming reservation calls, emails, and booking requests.
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Expert in OPERA

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• Create, modify, and cancel hotel reservations accurately.
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• Check room availability, rates, packages, and promotions.
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• Explain hotel facilities, room types, rates, cancellation policies, and booking conditions to guests.
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• Recommend suitable rooms and services based on guest requirements.
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• Use upselling techniques to promote higher room categories, packages, and additional services.
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• Enter guest information and special requests accurately into the reservation/PMS system.
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• Respond to guest questions and resolve reservation-related problems professionally.
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• Maintain guest confidentiality and follow Marriott's service and privacy standards.
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• Process reservation guarantees and payment-related information according to hotel procedures.
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• Meet required quality, productivity, and customer-service standards.
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• Maintain a professional attitude and represent the Marriott brand positively

Qualifications

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Excellent English and Arabic Communication

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• Strong telephone/customer-service skills
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• Attention to detail and accuracy
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• Computer and PMS/reservation-system skills
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• Sales and upselling ability
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• Problem-solving skills
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• Ability to work under pressure
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• Teamwork and professionalism
• This company is an equal opportunity employer.
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