Audit Operation Specialist

Key Responsibilities

 

Client Assessment & Onboarding

• ·  Conduct client assessments by strictly following internal SOPs
• ·  Assist in collecting, reviewing, and organizing client documentation
• ·  Support the onboarding process for new clients
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Account Management

• ·  Handle client account setup, activation, and updates in internal systems
• ·  Create and maintain audit bookings accurately and on time
• ·  Keep client records organized and up to date
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Client Communication & Operational Support

• ·  Handle client inquiries and requests in a timely, professional, and solution-oriented manner
• ·  Deliver day-to-day operational support to assigned client accounts
• ·  Proactively identify potential issues and escalate to senior team members when necessary
• ·  Maintain clear and consistent communication with clients to ensure smooth operations
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Payment & Invoice Support

• ·  Assist in payment tracking, invoice mapping, and basic reconciliation
• ·  Follow up with clients on invoice-related matters under supervision
• ·  Ensure invoicing records are accurate and up to date
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Education

• ·  Bachelor's degree in any discipline (Business, Finance, International Trade, English, or related fields preferred)
• ·   Fresh graduates are welcome  – no prior work experience required
• ·  Internship experience in customer service, admin, or operations is a plus

Skills & Competencies

• ·  Good communication skills in both  English and Mandarin  (written and verbal)
• ·  Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• ·  Attention to detail and willingness to follow SOPs and procedures
• ·  Ability to learn quickly and adapt to new systems and processes

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