Area Manager

Role Overview:
Responsible for the end-to-end performance of multiple Supertails clinics within an assignedzone, driving revenue, profitability, operational excellence, clinical quality, customer experience and people performance.

Key Responsibilities:

• Own zone-level revenue, P&L, productivity and operational KPIs across multiple clinics.
• Lead and coach Centre Managers and clinic leadership teams, driving accountability andperformance.
• Ensure consistent adherence to SOPs, clinical protocols, safety, hygiene and compliancestandards.
• Conduct regular clinic reviews and audits; identify gaps and drive corrective actions.
• Partner with Clinical, HR, Finance, Marketing, CX, Supply Chain and Infrastructure teams toachieve business objectives.
• Drive customer experience, NPS/CSAT, repeat visits and complaint resolution.
• Analyse clinic performance, identify growth opportunities and implement initiatives toimprove footfall, conversion and revenue.
• Oversee workforce planning, hiring, training, productivity and employee engagement inpartnership with HR.
• Monitor inventory, equipment, facility readiness and vendor performance.
• Prepare and present weekly/monthly zone performance dashboards and action plans toleadership.

Key KPIs:
Revenue & P&L
Clinic Productivity
Patient Footfall
Customer Experience/NPS
Repeat Visits
Staff Productivity & Attrition
Audit & Compliance | Inventory/Wastage