Quality & Assurance Manager

Key Responsibilities

Quality Management

• Develop and implement quality assurance standards across all stores.
• Ensure consistency in beverage preparation, food quality, and customer experience.
• Build and continuously improve SOPs for operations and quality control.
• Monitor product quality from procurement to customer delivery.

Food Safety & Compliance

• Ensure compliance with FSSAI, HACCP, and food safety regulations.
• Conduct periodic food safety inspections and hygiene audits.
• Drive corrective and preventive action plans (CAPA).
• Maintain quality documentation and audit records.

Store Audits

• Conduct regular operational and quality audits across all stores.
• Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence.
• Identify operational gaps and implement improvement plans.
• Track audit scores and drive continuous improvement.

Vendor & Supply Chain Quality

• Evaluate supplier quality standards.
• Conduct vendor audits.
• Ensure raw materials meet quality specifications.
• Monitor warehouse quality and storage conditions.

Training & Capability Building

• Train store teams on food safety, hygiene, and operational standards.
• Conduct refresher sessions and certification programs.
• Build a quality-first culture across the organization.

Customer Quality Management

• Analyze customer complaints and identify root causes.
• Drive corrective actions with Operations and Supply Chain.
• Monitor customer feedback trends to improve quality.

Reporting & Analytics

• Publish weekly and monthly quality dashboards.
• Track audit scores, compliance, wastage, customer complaints, and corrective action closure.
• Present quality performance to leadership.