Sales Advisor (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Italian speaking Sales Advisor to join their team in Greece.

Position: Sales Advisor

Location: Athens, Greece

• Work model: hybrid
• Employment type: Full-time
• Remuneration: Base salary

DUTIES & RESPONSIBILITIES

• Handle inbound and outbound customer interactions across phone, chat, and email channels
• Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
• Build and maintain positive relationships through clear and professional communication
• Provide accurate and up-to-date information using internal tools and systems
• Achieve individual and team performance targets including call-handling KPIs
• Maintain detailed customer records, accounts, and interaction documentation
• Always follow communication procedures and data protection policies.

REQUIREMENTS

• Native or near-native level in Italian, with fluency in English (minimum B2 level)
• Strong customer service and contact handling experience across multiple channels
• Excellent verbal and written communication skills with active listening ability
• High computer literacy and confidence working with several systems simultaneously
• Strong multitasking, time management, and prioritization skills
• Customer-focused mindset with awareness of sensitive data handling
• Ability to perform in a fast-paced, KPI-driven environment.

BENEFITS

• Competitive renumeration package
• Private life and health insurance coverage
• Free access to corporate gym facilities
• Fixed working hours option for parents with young children
• Structured onboarding and training support
• Supportive team environment with development opportunities
• Relocation support
• And many others!