Senior Sales Account Manager (ICT Solutions)

Key Responsibilities

1.Key Account Management & Customer Relations

• Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention.
• Build and maintain executive-level relationships with customer decision-makers, stakeholders and business partners.
• Act as the senior commercial focal point for assigned strategic customers, ensuring high levels of customer satisfaction and service excellence.

2.Sales & Business Development

• Identify, develop, lead and successfully close complex ICT sales opportunities across assigned strategic accounts.
• Drive revenue growth through account expansion, cross-selling, upselling and development of new business opportunities.
• Own assigned revenue, gross profit, order intake and sales pipeline targets while ensuring achievement of departmental objectives.
• Develop customer acquisition and account growth strategies aligned with sector objectives.

3.Proposal & Opportunity Management

• Lead the preparation of complex technical and commercial proposals, quotations, RFQs, RFPs and tenders.
• Coordinate technical, commercial, legal, financial and contractual requirements with internal stakeholders to ensure competitive customer solutions.
• Lead commercial negotiations, pricing discussions and contract reviews while protecting company profitability.

4.Market Intelligence & Business Insights

• Lead customer presentations, executive meetings, workshops and commercial discussions with senior customer representatives.
• Maintain regular engagement with customers to identify emerging business requirements and future investment opportunities.
• Resolve complex customer issues by coordinating with relevant internal stakeholders.

1. Coaching & Knowledge Sharing:

• Provide technical and commercial guidance to Junior sales team during proposal preparation and customer engagements.
• Share best practices related to account management, negotiations and opportunity management across the sales team.
• Support onboarding and development of new Sales team
• Assist the Sector Sales Manager in developing sales capabilities and improving overall team effectiveness.

1. Sales Performance & Reporting

• Develop accurate sales forecasts, opportunity pipelines and revenue projections for assigned strategic accounts.
• Maintain accurate records, customer account plans, opportunity status and sales activities.
• Prepare executive reports on account performance, pipeline status, revenue forecasts and business opportunities.

Requirements

R eq uired Skills & Qualifications

• Bachelor’s degree in Engineering, Information Technology, or Business Administration.
• 7–9 years of relevant ICT sales experience or related field experience is a must , relevant to our industry in data center , security light current hardware experience
• Strong customer relationship management and opportunity development skills.
• Excellent communication, presentation, and negotiation abilities.
• Solid experience in ICT solution sales and account management.