Relationship Officer Branch Banking

Group Company: AU Small Finance Bank Limited Designation: Relationship Officer Branch Banking Office Location: Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets. Primary Responsibilities: - Manage customer relationships - Cross-sell banking products - Achieve branch targets - Ensure compliance with banking norms - Handle customer queries and complaints Additional Responsibilities: - Conduct market intelligence - Support branch operations - Participate in promotional campaigns Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Minimum 50% throughout academics Institution tier: Tier 1 / Tier 2 Required Certification/s: NA Required Training/s: Banking Operations Training (preferred) Required work experience Industry: Banking, Financial Services Role: Customer Service, Sales Years of experience: 2 to 5 Key Performance Indicators: - Customer satisfaction - Cross-sell ratio - Branch targets - Compliance score Required Competencies: - Customer Centricity - Communication - Sales Orientation - Problem Solving Required Knowledge: - Banking products - Regulatory norms - Customer service principles Required Skills: - Relationship building - Communication - MS Office tools - Problem-solving Required abilities Physical: NA Other: High adaptability Work Environment Details: Branch-based role with regular customer interactions Specific requirements Travel: Yes – up to 20% of the time Vehicle: Two-Wheeler Vehicle Work Permit: Must be authorized to work in India Other details Pay Rate: Fixed + Performance-based Incentives Contract Types: Full-time, Permanent Time Constraints: Standard banking hours Compliance Related: Adherence to RBI and internal policies Union Affiliation: