GSOC Programme Specialist / Team Lead

Control Risks is looking for a GSOC Programme Specialist to lead a newly formed GSOC programme for a global technology company, based in Singapore. Whilst this role will be scheduled on a general shift, the team will provide continuous 24/7 coverage of the client's operations in APAC and other global regions, and will operate on a rotational shift basis.

To be considered for this role, candidates should be currently based in Singapore and hold full work rights.

Responsibilities

• Responsible for team recruitment, scheduling, performance evaluation/management and other personnel management/ employee relations (i.e., absenteeism, disciplinary actions, turnover).
• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management.
• Provide regular & ad hoc business reports per client requirements.
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them.
• Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Analysts & Shift Leads are aligned with overall vision/strategy.
• Step in to support GSOC operations, as needed.
• Support relevant stakeholders across the business with ad hoc requests.
• University degree or above and 4+ years GSOC experience gained in a leadership capacity.
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, response and incident/emergency response protocols.
• Strong analytical and problem-solving skills, as well as strong decision-making skills in key scenarios.
• Good at listening to and identifying customer needs, able to work under pressure and to tight deadlines, and able to manage teams in a fast-paced environment.
• Ability to develop and manage programmes, including prioritising tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
• Work proactively, have the ability to solve problems, and have a high sense of responsibility.
• Proficient in using office software, with excellent document & technical writing skills.
• Proficiency with data analytics and problem-solving skills.
• Professional verbal and written communication skills.