Residential Care Worker - Illawarra - Multiple Locations

Sydney Health & Care Services (SHCS) is hiring Disability Support Workers to join our Residential care team in Supported Independent Living in Wollongong NSW.

We have Casual and Part time shifts available

• Availability across a 24/7 roster, including morning, afternoon and night is required. Availability for active and sleepover night shifts as needed is essential .
• Shift durations range from 2hrs - 9hrs.

We are looking for experience with

• Behaviour management
• Stoma care
• PEG Feeding
• Medication administration (including insulin)

Behaviours of concern you must be confident supporting

This role may involve supporting participants who can display

• self-injurious behaviours (e.g., head hitting, biting)
• physical aggression (e.g., grabbing, scratching, striking)
• property damage (e.g., throwing items, slamming doors)
• absconding/exit-seeking behaviours
• sensory-seeking and repetitive behaviours
• personal care/hygiene complexities

Key responsibilities

• Follow BSP strategies consistently (including Green/Yellow/Red response)
• Use low arousal de-escalation and proactive support strategies
• Provide personal care, hygiene support, and daily living assistance
• Medication administration (Webster packs) and PRN processes as authorised
• Complete clear documentation: shift notes, ABC/behaviour tracking, incident reporting
• Maintain participant dignity, privacy, and professional boundaries
• Escalate concerns through the chain: Team Leader → House Coordinator → ROM (after hours via On-Call)

What we’re looking for

• SIL experience and confidence with complex behaviours (highly regarded)
• Strong documentation skills and ability to follow plans precisely
• Medication competency (or willingness to complete competency assessment promptly)
• Calm under pressure, consistent, and respectful communication

Essential requirements

• NDIS Worker Screening Check (or willingness to obtain immediately)
• National Police Check
• First Aid + CPR (current)
• Must have a reliable car that is insured and have NSW Driver's License (Provisional is acceptable)
• Minimum Cert IV in Disability / Community Services / Mental Health (or equivalent)
• Unrestricted Australian work rights
• No sponsorship provided
• Two professional references