Service Porter

DescriptionHansel Mazda is seeking a reliable and customer‑focused Full-Time Porter to join our team in Santa Rosa, CA. If you enjoy working in a fast‑paced environment and delivering outstanding service, we’d love to meet you!

As a Porter, you will ensure an exceptional customer experience at our dealership. This position is responsible for greeting customers, assisting them as they arrive, and ensuring vehicles are moved safely and efficiently throughout the property. The ideal candidate enjoys working in a fast‑paced environment, interacting with customers, and supporting multiple departments across the dealership. This role is essential in helping our team deliver the high level of service and professionalism our customers expect.

As a Porter, you will welcome guests to our facility, guide them to the appropriate departments, offer refreshments, and answer basic questions. You will also be responsible for transporting vehicles safely on dealership grounds, maintaining a clean and organized environment, and helping ensure that both customers and employees have what they need to accomplish their goals. We are looking for someone friendly, reliable, and committed to providing excellent customer service.

Pay Range

Pay Scale includes Base Hourly Compensation between $18.31 and $20.00.

Responsibilities & Duties

Welcome customers upon arrival
Direct customers to the correct department
Offer coffee and refreshments
Answer basic customer questions
Safely move vehicles around the dealership
Assist staff and customers to ensure smooth daily operations

Qualifications & Skills

Strong customer service attitude
Commitment to high customer satisfaction
Ability to multi‑task
Reliable and punctual
Ability to pass a drug test
Ability to pass a criminal background screening

-The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Ability to move frequently throughout the dealership
Ability to enter and exit vehicles
Ability to work safety at heights and in varying weather and environmental conditions
Ability to lift up to 25 pounds

Driving Requirements:

Must possess and maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurer requirements
Ability to safely operate company and customer vehicles.

Benefits & Perks

Medical Insurance
Dental Insurance
Vision Plan
401(k)
401(k) Employer Contributions
Employee Discounts on vehicles, service, and parts

About Us

We are a proud family‑owned business with over 60 years in Sonoma County and more than 160 years in California. We represent nine exceptional automotive brands and are deeply committed to our people, our customers, and our community. We believe in long‑term growth, supporting our employees, and providing an environment where everyone can do their best work.

See how Caring Drives Us:
<https://www.youtube.com/watch?v=CJ0mA0Sm7yA&t=22s>