Rental Technician

Description

Purpose of the position

Responsible for sizing and fitting guests with proper ski/snowboard equipment and providing excellent guest service to ensure a great customer experience. Not only does a rental technician prepare rental equipment for the guest, they are also responsible for informing the guest on how to properly use the equipment and answer any questions guests may have. A rental technician must be friendly and helpful to both teammates and guests.

Qualifications

Essential Functions

• Basic knowledge of Arizona Snowbowl
• Assist teammates with the setup and break down of the rental shop
• Assist guests with boot selection and proper fitting
• Obtain current binding certifications for companies carried in the shop (Tyrolia, Elan, Look, etc)
• Issue proper equipment according to training, information given and customer's request
• Adjust equipment in accordance with manufacturer's specifications.
• Uphold Snowbowl policies and procedures
• Effectively answer guest questions in regards to ski area, rental procedures, and equipment
• Responsible for contributing to inventory management. Retrieve and return equipment from various locations, lost and found equipment logs, etc.
• Inspect snowboards, skis, bindings, boots, helmets and poles for damage, malfunction, and compatibility
• Ability to work in a fast paced environment
• Possess excellent teamwork skills
• Keep a clean and tidy work space
• Any other reasonable tasks and duties as assigned for the success of the company wide operations
• NOTICE: This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

Education / Training / License(s) / Certification(s) Requirements

• Certification of proper helmet fitting and safety (Provided by Manager)
• SDS Certification (Provided by Manager)
• Training in proper boot fitting (Provided by Manager)
• Certifications through proper ski companies (Provided by Manager)
• Must attend all training hosted by rental manager and supervisor

Physical Requirements

• Able to stand for long periods of time
• Lifting up to 25 pounds
• Cleaning/maintaining lodge and department areas such as tech stations, boot and ski racks, common areas, ect
• Snow and Ice removal as required

Competencies Required

Product Knowledge

• Great people skills
• Basic computer knowledge
• Attention to detail and organization of the rental shop