About The Role

What you'll do
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Define and execute the strategy for scaling the Latent Last Mile network nationally
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Design and refine partner onboarding processes to grow and sustain the delivery network
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Own service quality and cost metrics for last-mile operations, and drive continuous improvement against them
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Build and lead a team of cluster managers and team leads; set vision, direction, and culture, and manage individual and team performance
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Identify operational gaps and drive data-led process improvements
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Partner with cross-functional teams — tech, supply, finance, city ops — to implement strategies that optimize cost, service levels, and scalability
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Manage a large, diverse frontline workforce across geographies with varying operating contexts
What you'll need
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Graduate or postgraduate degree in any discipline
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5–7 years of experience in e-commerce logistics or hyperlocal delivery
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Proven experience in process design and operations implementation, preferably within logistics or supply chain management
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People leadership experience, ideally managing frontline/blue-collar workforces such as delivery executives
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Strong structured problem-solving skills with a detail-oriented, customer-first mindset
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An entrepreneurial, go-getter attitude — comfortable building processes in ambiguity and owning outcomes end to end.

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Senior Manager – Latent Last Mile