Senior Manager – Latent Last Mile

What you'll do

-

Define and execute the strategy for scaling the Latent Last Mile network nationally

-

Design and refine partner onboarding processes to grow and sustain the delivery network

-

Own service quality and cost metrics for last-mile operations, and drive continuous improvement against them

-

Build and lead a team of cluster managers and team leads; set vision, direction, and culture, and manage individual and team performance

-

Identify operational gaps and drive data-led process improvements

-

Partner with cross-functional teams — tech, supply, finance, city ops — to implement strategies that optimize cost, service levels, and scalability

-

Manage a large, diverse frontline workforce across geographies with varying operating contexts

What you'll need

-

Graduate or postgraduate degree in any discipline

-

5–7 years of experience in e-commerce logistics or hyperlocal delivery

-

Proven experience in process design and operations implementation, preferably within logistics or supply chain management

-

People leadership experience, ideally managing frontline/blue-collar workforces such as delivery executives

-

Strong structured problem-solving skills with a detail-oriented, customer-first mindset

-

An entrepreneurial, go-getter attitude — comfortable building processes in ambiguity and owning outcomes end to end.