HR Services Analyst - Chat Support

The HR Services Analyst is a service-focused individual contributor responsible for delivering superior customer service and providing quality and timely information to current and former associates (throughout their employment journey or lifecycle) regarding their general HR inquiries through HR chat support. This role will perform administrative tasks in support of service center processes, as well as leverage case management for tracking requests and chat interactions, referencing the knowledge base for information. It may transfer or escalate inquiries that cannot be resolved through chat. The HR Services Analyst will serve as a...