Senior Business Analyst

SENIOR BUSINESS ANALYST Report Line : MANAGER: ENTERPRISE ARCHITECTURE Division : TECHNOLOGY Scale Code : 300 (Paterson D1, Peromnes 7) Position ID : 60018751 CLOSING DATE: 10 SEPTEMBER 2026 PURPOSE To plan, coordinate and supervise all activities related to the different SABC BU Strategies and Architecture and to be responsible for strategic planning, principles, and tactics relating to the workflows, information systems and technologies that the Corporation uses to enhance productivity and automation. Acts as a liaison & bridge between Technology and business in relation to translating business needs, identification of gaps, control measures and requirements to Technology for alignment in terms of resolution, implementation and delivery. DUTIES AND RESPONSIBILITIES : DEVELOPMENT AND IMPLEMENTATION OF STRATEGY Lead end-to-end business analysis activities across SABC divisions initiatives. Engage with senior stakeholders to define business problems, opportunities, and outcomes Provide leadership on business analysis approaches and best practices Translate BU strategic visions into measurable, actionable requirements and manage the changes necessary for implementation. Drive and facilitate enterprise-wide changes in line with SABC strategic direction. Analysis of business problems, needs, processes and identification of possible innovations. Assists divisions in the development of business processes, control measures & business cases Continuous improvement, transformation and optimisation of business processes BUSINESS OPERATIONAL EFFICIENCY Accurate identification of system usage by different business owners/ -users Analyse current states and designing future processes to improve efficiency, reduce costs, and resolve operational bottlenecks Accurate process and workflow reviews with business owners /users to ensure full alignment with business needs and business rules across the SABC enterprise. Facilitate and Elicit requirements (BRS, FRS, integration, non-functional, user stories, wire-frames etc) elicitation sessions and provide accurate & detailed documentation. On time review of requirements and blockers resolution with business owners/SME. Recommend optimal solutions in line with business requirements and within approved policy framework Ensure requirements traceability from concept right through to delivery Assist and support delivery road map, planning and prioritization. Obtain business owners sign off for all documentation provided Accurate & detailed analysis, validation of specifications in search of new solution development and upgrade solutions Accurate analysis of customer request to identify problems and possible appropriate actions Identify key stakeholders and facilitate workshop/s of real end user requirements with impact analysis and cost benefit analysis where appliable. Updated and version-controlled business process documentation within Enterprise Architecture. Decompose high-level business and user requirements into functional requirements Accurate process- and workflow reviews to ensure full alignment with BRS with gap analysis Accurate evaluation of system specifications for business requirements & workflows. Continual update/ communication of business / functional/ system requirements with Management Team and software development specialists Accurate documentation & translation of BRS, business / functional/ system requirements into technical requirements (e.g. data, screen development, configuration and integration) Accurately determine system use cases, develop use case models & diagrams for workflow analysis On-going support of development team and business post implementation. Develop and/or ensure alignment of test cases, test scripts and assist with solution testing. Develop training manuals aligned with business processes guiding users to fully utilise the systems. Particulate in policy reviews for systems enhancements & compliance. Facilitation of training as required by end users Assist with business cases drafting, including SCM processes (ie BSC & BEC) Establish and build relationships with key business stakeholders within SABC business units and other relevant business units. Facilitate the analysis, design, and provide support for development, implementation, deployment and maintenance of applications. GOVERNANCE, RISK AND COMPLIANCE To assist Management in closing Audit findings identified by the Auditor General and Internal Audit Ensure compliance with all relevant SABC and statuary policies and procedures Ensure compliance with the SABC risk management framework Ensure proactive identification and communication of potential risks in accordance with the SABC risk management framework Ensure Compliance with business and broadcast bodies, standards and <regulations.ie> ITIL, BABOK STAKEHOLDER MANAGEMENT AND CHANGE MANAGEMENT 100% Employee Participation in organisational drives/ key stakeholder engagements Key Stakeholders: Building and maintaining positive relationships with all departmental, business unit, divisional and external stakeholders through frequent communication and feedback sessions business to enable and optimise infrastructure architecture improvements Maintain and communicate awareness of emerging technologies and business impact, Ability to communicate complex technical concepts to non-technical stakeholders Ability to interact and communicate with all levels of business. LEADERSHIP AND PEOPLE MANAGEMENT Effective and efficient utilization of team members to ensure delivery in line with level of competence Ensure completion of assigned tasks within allocated time Effective troubleshooting and functional support of team members Accurate identification of development areas including WSP Provide supervisory and mentorship role to Business Analysts including internship program INHERENT/MINIMUM REQUIREMENTS: QUALIFICATIONS Relevant (minimum) 3 years diploma or 4 year IT or computer science degree tertiary qualification, ADVANTAGE Certification in Business Analysis affiliated with IIBA EXPERIENCE At least 6 years’ experience as a Business Analyst, Total relevant work experience over 6 years preferably in large corporate environments or broadcasting industries. At least 2years of leading large projects Agile & scrum methodologies KNOWLEDGE Advanced knowledge & understanding of Business Process Modelling and Mapping Advanced knowledge & understanding of BABOK Experience of leading/facilitating workshops with clients Strong hands-on approach to business and excellent problem-solving skills Strong communication skills – ability to clearly articulate & negotiate requirements. Advanced knowledge & understanding of Unified Modelling Language Experience in User Interface design Advanced knowledge, understanding & application of information technology best practices and methodologies Advanced knowledge & understanding of SDLC