Service Delivery Manager

Service Delivery Manager

> Questronix Corporation · Pasig, Philippines · — · Posted 2026-08-25

**Salary:** unknown currency 600,000–780,000

**Workplace:** on_site

Description

**Job Description:**

• Serve as the primary point of contact for service delivery matters
• Ensure services are delivered in accordance with SLAs and quality standards
• Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
• Manage escalations and ensure timely issue resolution
• Lead incident management and post-incident reviews (RCA)
• Coordinate service transitions, upgrades, and changes
• Provide regular service performance reports to clients and senior management
• Lead and support service delivery teams to meet operational targets
• Drive continuous service improvement initiatives

Requirements

**Qualifications:**

• **Bachelor’s degree in IT, Engineering, or related field**
• **2 years of experience in service delivery, IT operations, or managed services**
• **Proven experience managing client relationships in SLA driven environments**
• Strong knowledge of incident, problem, and change management processes
• Experience leading cross functional technical teams
• Strong reporting and documentation skills
• Experience with Agile/Scrum Methodology
• **ITIL certification (preferred)**

Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/83C68B2199/apply)

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