About The Role

Formulation and execution of capacity and staffing plans based on medium term business forecast
Negotiating and finalizing SLA’s with the Client - contract negotiation
Implementing revenue and cost plans
Establishing a review/ reporting mechanism with the Client
Developing and approving incentive plans
Identify and champion black belt improvement projects
Review the progress of attrition action plans and check effectiveness
Provide leadership to team of Managers, Asst. Managers and Executives
Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include:
Client satisfaction (15%)
Revenue and costs (40%)
Process Improvement (10%)
Employee satisfaction (10%)
Attrition management (25%)

Any other essential function that may occur from time to time as directed by the Supervisor

Overseeing and supervising teams, setting goals, providing support, and evaluating performance.
Developing Strategies:
Creating and implementing strategies to achieve organizational goals, analyzing data, and identifying growth opportunities.
Leading Initiatives:
Coordinating with other departments, managing budgets, and ensuring projects are completed on time and within budget.
Decision Making:
Making significant decisions that impact the company, evaluating risks and benefits, and consulting with other leaders.
Communicating with Stakeholders:
Presenting information, answering questions, and providing updates to employees and customers
Supervising Daily Operations: Ensuring employees work according to schedule, resolving conflicts, and conducting performance reviews.