Technical Account Manager

Within 90 Days, You'll

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• Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.
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• Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.
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• Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.

Within 180 Days, You'll

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• Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.
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• Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.
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• Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.

Within 365 Days, You'll

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• Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.
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• Influence executive-level product strategy by providing valuable customer insights and recommendations.
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• Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.