About The Role

Tier 2 Mac/Windows Support

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Windows Support candidate . This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

Provide hardware and software support for Windows and Mac desktops and laptops
Configure, test and install printers, scanners, network copier/printers
Use computer images to install and configure laptops and PCs
Ensure latest approved BIOS and patches are applied to PCs and laptops
Support users with file shares and permissions issues
Track, log and report each service request
Additional duties as assigned

Requirements

Skills & Experience

3+ years related experience
6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
Excellent problem-solving skills
Knowledge of Windows operating systems
Working knowledge of Microsoft Office Suite
Excellent documentation, collaborative and communication skills, both written and verbal
Strong analytical skills and a creative self-starter

The anticipated salary range for this position is $50000- 64000 annually. This is not, however, a guarantee of compensation or salary. Actual compensation will be determined based on factors, including, but not limited to, relevant work experience, candidate skills and education, geographical location, certifications, and business needs, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range. This salary range represents Astor's good-faith estimate of compensation for the position at the time of posting.

Benefits

Astor & Sanders Corporation ( www.astor-sanders.com ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.