人保财险-安徽分公司-消保条线-投诉处理岗（省公司消保中心）-2026年社会招聘 at PICC — China | JobSpring

Sign In Sign Up

Job categories

Accounting & Finance
- Accounting
Advertising, Marketing & Communications
- Digital Marketing
- Marketing / Business Development
Architecture, Design & Creative Arts
- Graphic Design
Customer Service
- Customer Success
- Customer Support
Executive & Senior Management
- Operations Management
Healthcare & Medical
- Healthcare Administration
Hospitality, Travel & Tourism
- Hotels & Resorts
Information Technology
- Software Development
Manufacturing & Production
- Quality Assurance
Retail & Sales
- Business Development
- Sales - Corporate

← Back to job listings

About The Role

1、受理相关投诉，准确记录客户诉求，进行首站化解。
2、负责投诉的跟进处理，开展案件预警、分类处理、催办跟踪、提级督办等工作。
3、审核自收投诉处理结果，核实经过、处理情况、结案报告、责任处罚结果等。
4、撰写相关投诉报告、进行办结归档，开展客户回访和投诉申诉材料报审工作。
5、负责投诉业务数据分析，提出合理化建议。
6、根据相关工作安排，派驻至外部单位从事相关工作、以及协助处理信访件处置等工作。
7、完成领导交办的其他事项。
1、大学本科及以上学历，具有1年以上工作经历。
2、具备较强的沟通协调、情绪疏导、逻辑判断能力，能熟练操作WORD、EXCEL等办公软件，具备一定的数据分析和文字综合能力。
3、具有较强的责任心和服务意识，有良好的执行能力强。
4、有投诉处理、纠纷调解、金融消保客服等相关工作经验者优先。

Similar roles you might like 12 found

Cargo Sales Officer

full-timeShenzhen, China

Salary not disclosedPosted 1 day ago

Cargo Supervisor - Chengdu

full-timeChengdu, China

Salary not disclosedPosted 1 day ago

Cargo Supervisor - Guangzhou

full-timeGuangzhou, China

Salary not disclosedPosted 1 day ago

Joint Business Agreement Manager Cargo

full-timeShenzhen, China

Salary not disclosedPosted 1 day ago

Customer Service Agent Cargo - Shenzhen

full-timeShenzhen, China

Salary not disclosedPosted 1 day ago

CN09 Suzhou Capsugel Limited

full-timeCN - Suzhou, China

Salary not disclosedPosted 1 day ago

Manufacturing Technician-Xi‘an

0069 Applied Materials (Xi'an), Ltd.

full-timeXi'an, China

Salary not disclosedPosted 1 day ago

Manager/Senior Manager

full-timeGuangzhou, Guangdong, China

Salary not disclosedPosted 1 day ago

This is an external listing. JobSpring does not represent or verify the employer. Report this listing