Traffic Controller

DescriptionJob Title: Traffic Controller

Location: Remote - Colombia (only)

Department: Operational Strategy

Reports to: Operational Strategy Manager

• Salary: 1,750,000 COP + 140.000 aux connectivity
• Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Indefinite Terms

Equip. required

Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed

RAM: 16 GB System Memory

Storage: 512 GB SSD

Sound: USB Headset

Monitor: 1920 x 1080 Resolution ( Dual Monitor )

OS: Windows 11 PRO

Internet

International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms

Job Start Date: Immediate

Location: Remote

Country: Colombia

• Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
• Flexible schedule based on business needs

OBJECTIVE

The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff.

PRIMARY JOB DUTIES

• Build, update, maintain, and assist with dialer operations
• Evaluate reporting tools and delivery
• Monitor agents in a dialer setting
• Adjust dialer and agent settings
• Analyze the effectiveness and functionality of reports

SECONDARY JOB DUTIES

• Continuously seek opportunities for process improvement and propose ideas
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in project work as required
• Act as backup to other members of the Operations Strategy Department
• Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibilities

WORK ENVIRONMENT

This job operates either in an office setting or a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.

QualificationsCOMPETENCIES

Proficiency in MS Office

• Time management
• Attention to detail
• Ability to click through systems for several hours

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma/GED

FLUENCY

This position requires fluency in the English language

ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES

None required for this position